Cancellation, Refund & No Return Policy

fanluv.fun operates globally through Fanlove Media Canada. This policy is designed to provide clarity and transparency for our users worldwide while complying with applicable laws.

Cancellation Policy

1. Personalized Services:
   • Cancellations for personalized services can be honored only if requested within 1 hour of placing the order, provided the service has not yet been delivered.
   • In case of a valid cancellation, 25% of the original booking amount will be deducted as cancellation charges, and 75% refunded to the customer’s fanluv.fun Wallet.
2. Live Event Bookings:
   • No cancellations or refunds are available for live event bookings.
   • If an event is canceled by the creator or fanluv.fun, a full refund will be issued to the customer’s fanluv.fun Wallet.
3. Membership Plans & Digital Content:
   • Membership plans and digital content purchases (videos, photos, subscriptions) are non-cancellable and non-refundable.
   • Customers may cancel subscription auto-renewals anytime through their account settings.

Refund Policy

1. Service Non-Delivery:
   • A 50% refund will be credited to the customer’s fanluv.fun Wallet if creators/sellers cannot deliver the requested personalized service.
   • fanluv.fun reserves the right to cancel a service request and issue a 100% refund to the fanluv.fun Wallet if necessary.
2. Processing of Refunds:
   • All refunds are credited to the fanluv.fun Wallet and can be used for future transactions on the platform.
   • No refunds will be credited back to the customer’s bank account, card, or original payment method (if wallet credits were used).
   • Wallet refunds are processed instantly upon approval.
   • If a refund to the original payment source is approved, it will be processed within 5–7 business days.
3. Discrepancies:
   • For discrepancies, customers may contact us at Support@fanluv.fun.
   • Refund-related disputes will be handled in accordance with applicable laws.

No Return Policy

1. Digital Content & Services:
   • As fanluv.fun deals exclusively with digital content and services, a strict No Return Policy applies.
   • Once digital content (videos, photos, documents, subscriptions) has been purchased or accessed, it cannot be returned or refunded.
2. Final Sale:
   • All purchases are considered final once payment is successful.

Thank you for choosing fanluv.fun. By making a purchase, you acknowledge and agree to this Cancellation, Refund & No Return Policy. For questions or assistance, please contact us at Support@fanluv.fun.